Privacy Policy

Privacy Policy

Flowtopia (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access our website, platform, and services.

‍

By using Flowtopia, you agree to the practices described in this policy.

‍

1. Information We Collect

We may collect the following types of information:

‍

A. Account Information

When you create an account, we may collect:

• Name
• Email address
• Employment classification (professional / non-professional)
• Business information (if applicable)
• Login credentials

B. Payment Information

Subscription payments are processed through third-party payment providers. We do not store full credit card information on our servers.

‍

C. Usage Data

We may collect information about how you use the platform, including:

• Pages viewed
• Features used
• Session activity
• Device and browser type
• IP address

D. Market Data Classification Information

To comply with exchange requirements (including but not limited to NASDAQ and OPRA), we may collect information necessary to determine whether you qualify as a professional or non-professional user.

‍

2. How We Use Your Information

We use your information to:

• Provide and operate the Flowtopia platform
• Deliver real-time options flow and analytics services
• Process subscriptions and payments
• Comply with exchange data licensing requirements
• Improve platform performance and user experience
• Communicate updates, support responses, and service announcements
• Prevent fraud and unauthorized access

We do not sell your personal information.

‍

3. Market Data & Exchange Compliance

Flowtopia provides real-time and historical market data licensed from exchanges and data providers.

To comply with licensing agreements, we may:

• Verify your professional or non-professional status
• Maintain records required by exchange policies
• Restrict access based on classification

Failure to provide accurate classification information may result in suspension of service.

‍

4. Sharing of Information

We may share information only in the following situations:

• With payment processors for subscription processing
• With service providers who assist in hosting, analytics, or technical operations
• When required by law or regulatory authorities
• To enforce our Terms of Service

We do not sell or rent personal data to third parties.

‍

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information.

However, no electronic transmission or storage system is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

‍

6. Data Retention

We retain your information for as long as necessary to:

• Maintain your account
• Comply with legal and exchange obligations
• Resolve disputes
• Enforce agreements

You may request deletion of your account by contacting us.

‍

7. Cookies & Analytics

Flowtopia may use cookies and similar technologies to:

• Improve user experience
• Analyze traffic and usage patterns
• Remember user preferences

You may disable cookies in your browser settings, though some platform features may not function properly.

‍

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

‍

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion
• Object to certain processing activities

To exercise these rights, contact us at:
support@flowtopia.co

‍

10. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the platform after changes are posted constitutes acceptance of the revised policy.

‍

11. Contact Information

If you have any questions about this Privacy Policy, please contact:

Flowtopia
Email: support@flowtopia.co
Website: https://flowtopia.co